Freshworks

Solutions Architect · Full Stack

5+ years · Freshdesk, Freshservice, Freshsales

Eightfold AI

AI-powered Talent Intelligence

Enterprise AI platform

Woxsen University

Clinical Professor of Practice

Taught B.Tech Computer Science Engineering

Flyett

Founder & CTO

B2B Travel-Tech SaaS
Freshworks Expert

13+ Years Engineering. 5+ Years Inside Freshworks. Now Available for Your Team.

Former Freshworks Solutions Architect with deep, hands-on experience across the entire product suite. If you're on the Freshworks stack — or thinking about adopting it — I've been where you are, shipped what you need, and know the edge cases nobody documents.

Freshdesk

Customer support automation, ticket routing, SLA management, custom apps via Marketplace SDK.

Freshservice

IT service management, incident/problem/change workflows, asset management, ITIL-aligned automation.

Freshsales

Sales CRM customization, pipeline automation, lead scoring, and deep third-party integrations.

Freshchat

Conversational messaging, bot orchestration, omnichannel deployment, and proactive engagement flows.

Neo Platform

Custom app development on Freshworks Neo — serverless extensions, event-driven automation, and Marketplace distribution.

Freshworks Integrations

Chargebee billing, Box content, Slack workflows, Automation Anywhere 360 RPA, and iPaaS-grade enterprise connectors.

Services That Move the Needle for Startups & Enterprises

I don't just write code. I make technical decisions that align with your business goals, timeline, and budget.

MVP Architecture & Delivery

Go from idea to live product in weeks, not months. I design lean architectures that ship fast and scale when you need them to.

  • Technical feasibility assessment
  • Stack selection & architecture design
  • Hands-on development & deployment
  • Launch-ready in 4-8 weeks

Technical Strategy & Roadmap

CTO-level guidance without the CTO salary. I help you make the right technical bets and avoid costly rewrites.

  • Technology stack evaluation
  • Build vs. buy decisions
  • Vendor & API integration strategy
  • Engineering team hiring & onboarding

Cloud & Infrastructure

Right-sized cloud architecture that doesn't bleed money. From Firebase MVPs to Kubernetes at scale.

  • GCP / Firebase / AWS setup
  • CI/CD pipelines & DevOps
  • Docker & Kubernetes orchestration
  • Cost optimization & monitoring

AI, RPA & Automation Integration

Where AI and automation create measurable value. RPA bots, enterprise integrations, and LLM adoption driven by ROI, not hype.

  • Automation Anywhere 360 & RPA bot development
  • Chargebee, Box, Slack integrations
  • LLM integration & prompt engineering
  • Process automation & workflow orchestration

Full-Stack Product Engineering

End-to-end product development across web, mobile, and backend. Multi-tenant SaaS, marketplace platforms, and complex integrations.

  • React / Next.js / React Native apps
  • NestJS / FastAPI microservices
  • Payment, auth, & third-party integrations
  • Multi-tenant & multi-language support

Technical Due Diligence

Evaluating a startup for investment or acquisition? I assess code quality, architecture, scalability, and technical debt.

  • Codebase & architecture audit
  • Scalability & security assessment
  • Technical debt quantification
  • Team capability evaluation

Battle-Tested Technologies

Every tool here is one I've shipped production software with. No padding.

Frontend

React 19 Next.js TypeScript Tailwind CSS Material UI Three.js Vite

Mobile

iOS · SwiftUI Android · Kotlin React Native Expo App Store / Play Store

Backend

NestJS Node.js FastAPI Go Python GraphQL REST WebSockets

Data & Storage

PostgreSQL MySQL Firestore Redis BigQuery Supabase SQLite Algolia

Cloud & DevOps

GCP Firebase Docker Kubernetes Turborepo CI/CD Apigee Vercel

Freshworks Stack

Freshdesk Freshservice Freshsales Freshchat Freshmarketer Freshcaller Neo Platform Marketplace Apps

Integrations

Chargebee Box Slack Razorpay Stripe Cashfree OAuth / SSO Travel APIs RSA Encryption

RPA & Automation

Automation Anywhere 360 RPA Bot Development Workflow Automation Process Mining Zapier / Make n8n

Products I've Built

A cross-section of shipped products across industries. Every one of these went from idea to production.

E-Commerce Lead Engineer

HyperMiles

Multi-modal travel booking engine with flights, hotels, buses, cars, and activities. Dockerized microservices with Kubernetes deployment.

NestJSMySQLRedisDockerK8sRazorpay
3D / Interactive Architect

Cymax 3D Platform

Real-time collaborative 3D product viewer with hotspot management, headless CMS, and WebSocket synchronization across microfrontends.

Three.jsReactTurborepoPrismaWebSocket
Aviation Full Stack

Private Jet Fleet Manager

Fleet management dashboard with 3D model viewing, PDF report generation, and payment integration for private aviation.

ReactFastAPIPostgreSQLRedisRazorpay
Healthcare Full Stack

PharmaTrack

Family medication inventory app with batch tracking, FEFO logic, medication reminders, and tiered feature gating (Free/Pro).

React NativeExpoFirebaseTypeScript
Governance Full Stack

Election Manager

Secure digital voting system for housing associations with RSA-encrypted ballots, multi-signature approval, voter anonymity, and full audit logging.

ReactFirebaseRSA EncryptionRBAC
Education Full Stack

Matha Software

Devotional scheduling platform with multi-language support, role-based access, data visualization, and import/export capabilities.

React 19Firebasei18nextZustandRecharts
Sports Full Stack

Tournament Manager & Sport-Split / Gradedplay

Table tennis tournament system with round-robin scheduling + group expense splitting app with voting, smart cost distribution, and Supabase backend.

ReactReact NativeFirebaseSupabaseAlgolia
Recruitment Full Stack

Deccanbridge & Udyora Careers

Job recruitment platforms for consulting agencies with advanced UI, drag-and-drop workflows, and candidate management.

ReactNode.jsRadix UITailwind
PropTech Full Stack

Flat Maintenance Manager

Residential maintenance management with multiple calculation models, encrypted voting for proposals, and RWA admin panel.

ReactPythonFirebaseRSA-OAEP

From Call to Launch

01

Discovery

We talk about your business, users, and constraints. I assess technical feasibility and identify the fastest path to value.

02

Architecture

I design a lean, scalable architecture. Stack selection, data modeling, API design, and deployment strategy — all documented.

03

Build & Ship

Rapid, iterative development with weekly demos. You see progress every week, not just at the end.

04

Handoff & Scale

Clean code, documentation, and knowledge transfer. I help you hire your first engineers and set up processes that last.

Let's build something
worth shipping.

Whether you need a fractional CTO to steer technical strategy, a hands-on engineer to ship your MVP, or an audit of your existing tech — I'm one call away.

Book a Discovery Call